Terms of Service

Welcome to P. I. Pest Investigators, LLC  (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website located at pestinvestigators.com (the “Website”) and any services, content, features, or products offered through the Website.

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. Eligibility and Use of the Website

You must be at least 18 years old to use this Website.

You agree to use the Website only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable federal, state, or local law or regulation

• Engage in deceptive, fraudulent, or unfair conduct

• Attempt to gain unauthorized access to any portion of the Website

• Interfere with or disrupt the Website’s functionality

• Transmit malware or harmful code

We reserve the right to suspend or terminate access for violations of these Terms.

2. Intellectual Property

All content on this Website, including text, graphics, logos, images, videos, software, and design elements, is owned by or licensed to the Company and protected by United States intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content without our prior written consent.

3. User Submissions

If you submit feedback, testimonials, comments, or other materials:

• You grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and publish such content.

• You represent that you have the legal right to submit the content.

• We reserve the right to remove submissions at our discretion.

4. Products and Services

We strive to ensure that all information regarding our services and pricing is accurate. However:

• We do not warrant that descriptions are complete, reliable, or error-free.

• We reserve the right to modify or discontinue services without notice.

• Pricing may change at any time.

Nothing in these Terms limits any non-waivable rights you may have under Massachusetts consumer protection laws.

5. Payments and Refunds

If the Website allows purchases:

• You agree to provide accurate billing information.

• You authorize our third-party payment processor to charge your payment method.

• Refund policies, if applicable, will be stated clearly on relevant service pages.

6. Privacy and Data Security

Your use of the Website is also governed by our Privacy Policy.

If we collect personal information from Massachusetts residents, we will comply with applicable Massachusetts data security regulations, including 201 CMR 17.00, which requires reasonable administrative, technical, and physical safeguards to protect personal information.

7. Disclaimer of Warranties

The Website and its content are provided “as is” and “as available.”

To the fullest extent permitted under Massachusetts law, we disclaim all warranties, express or implied, including:

• Merchantability

• Fitness for a particular purpose

• Non-infringement

Some jurisdictions, including Massachusetts, may not allow certain warranty limitations. In such cases, limitations apply only to the extent permitted by law.

8. Limitation of Liability

To the fullest extent permitted by Massachusetts law, the Company shall not be liable for indirect, incidental, consequential, special, or punitive damages arising out of your use of the Website.

In no event shall our total liability exceed the amount you paid us (if any) in the twelve (12) months preceding the claim.

Nothing in these Terms limits liability where such limitation is prohibited under Massachusetts law.

9. Indemnification

You agree to indemnify and hold harmless the Company and its officers, employees, and affiliates from claims, damages, liabilities, costs, or expenses arising from:

• Your violation of these Terms

• Your misuse of the Website

• Your violation of applicable laws

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms or the Website shall be brought exclusively in the state or federal courts located within the Commonwealth of Massachusetts, and you consent to the personal jurisdiction of such courts.

11. Dispute Resolution

Before filing any formal legal claim, you agree to contact us to attempt to resolve the dispute informally.

Nothing in this section limits any rights you may have under Massachusetts General Laws Chapter 93A.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to the Website with an updated “Last Updated” date. Continued use of the Website constitutes acceptance of the revised Terms.

13. Contact Information

If you have questions regarding these Terms, please contact:

P. I. Pest Investigators
100 Independence Drive, Suite 7-926
Hyannis, MA 02601
info@pestinvestigators.com
(508) 375-9009